People call law firms at their worst moments. Telyn answers every call immediately, handles intake with care and precision, and gets qualified prospects on your calendar — so your attorneys focus on practicing law, not answering phones.
$50,000
avg value of a single personal injury case
49%
of new client calls converted when answered immediately vs. voicemail (87% of callers hang up & never call back — legal issues are urgent and callers move to the next firm instantly)
< 2s
Telyn response vs. 4+ hour law firm average
24/7
intake — because emergencies don't wait for office hours
Legal matters are urgent. Potential clients calling about a car accident, a wrongful termination, or a custody dispute are often in crisis — and they are calling multiple firms simultaneously. The firm that answers wins. The firm that doesn't loses the case, the fee, and every referral that client would have ever sent.
Common Pain Points
At 9 PM on a Friday, Telyn answers, delivers a warm, professional greeting, collects the caller's situation, contact info, and urgency level, and schedules a consultation for the next available slot — or escalates immediately if it is a true emergency.
Every caller gets the same structured intake — practice area, incident date, opposing party, prior representation, jurisdiction. Attorneys receive a complete intake summary before they ever speak to the prospect.
Qualified leads book a consultation directly from the call, synced to the attorney's calendar. Telyn handles rescheduling, reminders, and no-show follow-up — without paralegal involvement.
Current clients calling for case updates, document requests, or urgent matters are identified, their matter number captured, and routed to the appropriate attorney or paralegal — with a fallback message system if unavailable.
💰
Every missed call is a potential case walking to a competitor. Telyn captures 100% of inbound calls with a professional, empathetic response — converting more inquiries into signed retainers and increasing revenue without adding headcount.
⚡
Attorneys are your highest-cost resource. Telyn handles pre-qualification, scheduling, and routine client inquiries — freeing every attorney hour for billable work that moves cases forward.
🌟
An immediate, professional, empathetic response — even on a Sunday evening — signals to potential clients that your firm takes their matter seriously. First impressions in law drive retention rates and referral velocity.
Telyn ships with a complete Law Firms template. Every customization below is pre-configured — you can go live immediately and fine-tune from there. No developer needed.
Practice area routing (PI, family, criminal, employment, estate, immigration)
Conflict check data capture (opposing party name, matter type)
Consultation booking with attorney calendar sync
Statute of limitations urgency flagging
Existing client matter routing by client ID or name
Emergency escalation protocol for urgent matters
State bar compliance handling — no legal advice delivered by AI
Personal injury firms work on contingency — one $50,000 case fee represents 28 years of Telyn's Starter plan cost. Even for transactional practices, a single additional retained client averaging $3,000–$8,000 in fees more than covers the annual subscription. The question is not whether Telyn pays for itself — it is how many cases you have already lost to voicemail.
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